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Hermès Echarpe orange et bleu Nice sold with its dust bag sold with its dust bag and certificate of authenticity slight discoloration on the corners underneath the bag Dimensions: 31cmX1 Couleur: Bleu
Distinguish the original problem from the eventual resolution. Describe support communication using accurate and proportionate language.
Use the original order reference when explaining the request. Check that nothing is unintentionally removed from the original scope.
Ask whether the seller can confirm the existing attempt's outcome. Check whether an interrupted step was merely verification or final approval.
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