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Boucles Novalee Collection_Precious Collier réglable en grosse maille Couleur_Doré Blanc Collier réglable en grosse maille composé d'un pendentif coeur ajouré embelli d'une pierre naturelle en forme de coeur et de strass marron: Oeil de tigre ce bijou résiste à l'eau et ne noircit pas Matière : Acier inoxydable
Distinguish the original problem from the eventual resolution. Describe support communication using accurate and proportionate language.
Use the original order reference when explaining the request. Check that nothing is unintentionally removed from the original scope.
Ask whether the seller can confirm the existing attempt's outcome. Check whether an interrupted step was merely verification or final approval.
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